Last Updated: March 15, 2025
1. Acceptance of Terms
By accessing or using the services provided by Tafrany & Patmya Investments T/A TPM Logistics ("TPM Logistics," "we," "our," or "us"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not use our services.
2. Services Provided
TPM Logistics offers a range of courier and logistics services, including domestic delivery, international shipping, express delivery, and specialized handling. The specific details of these services are outlined on our website and may be subject to change without notice.
3. User Obligations
As a user of our services, you agree to:
- Provide accurate and complete information when creating shipments and using our services.
- Comply with all applicable laws and regulations, including customs and import/export laws.
- Ensure that your shipments do not contain any prohibited items as outlined in Section 6.
- Properly package and label your shipments to ensure safe handling during transit.
- Pay all applicable fees and charges for our services.
4. Payment and Fees
You agree to pay all fees and charges associated with our services as quoted at the time of shipment creation. Payment methods may include credit card, debit card, and other options as specified on our website. We reserve the right to change our fees at any time, but we will provide you with reasonable notice of any changes.
5. Shipping and Delivery
We will make reasonable efforts to deliver your shipments according to our estimated delivery schedules. However, delivery times are estimates only and are not guaranteed. We are not liable for delays caused by factors beyond our control, such as weather, traffic, customs inspections, or other unforeseen circumstances.
6. Prohibited Items
The following items are strictly prohibited from being shipped through our services:
- Illegal drugs, narcotics, and controlled substances
- Counterfeit goods
- Firearms, ammunition, and explosives
- Hazardous materials not properly declared and packaged
- Human remains
- Live animals (with limited exceptions)
- Pornographic materials
- Cash and currency
- Items prohibited by law
You are solely responsible for ensuring that your shipments do not contain any prohibited items. We reserve the right to inspect shipments and confiscate or dispose of any prohibited items.
7. Limitation of Liability
To the maximum extent permitted by law, TPM Logistics shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services, including but not limited to damages for:
- Loss of profits, revenue, or data
- Business interruption
- Personal injury or property damage
- Errors or omissions in our services
- Delays in delivery
- Loss or damage to shipments (except as otherwise provided by our insurance policy)
Our total liability to you for any claim arising out of or relating to our services shall not exceed the amount of fees you paid to us for the specific shipment in question.
8. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of TPM Logistics or its licensors and is protected by copyright and other intellectual property laws. You may not use our content without our express written permission.
9. Termination
We may terminate your access to our services at any time, with or without cause, and with or without notice. You may also terminate your account with us at any time by contacting us.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
11. Changes to Terms
We may modify these Terms at any time by posting the revised Terms on our website. Your continued use of our services after the effective date of the revised Terms constitutes your acceptance of the revised Terms.
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
TPM Logistics
123 Logistics Avenue, Business Park
Johannesburg, South Africa
Email: info@tpmlogistics.com
Phone: +27 11 234 5678