Privacy Policy

1. Introduction

Tafrany & Patmya Investments T/A TPM Logistics ("TPM Logistics," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website at www.tpmlogistics.com (the "Website")
• Use our mobile application (the "App")
• Use our courier and logistics services (collectively, the "Services")
• Communicate with us in any way

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services. By accessing the Website, using our App, or engaging our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Website, App, and Services:

2.1 Personal Information You Provide to Us

We may collect the following types of personal information that you voluntarily provide to us:

• Contact Information: Name, postal address, email address, telephone number, and similar contact data.
• Account Information: Username, password, and account preferences when you register for an account with us.
• Shipping Information: Sender and recipient names, addresses, contact details, package details, and delivery instructions.
• Payment Information: Credit card numbers, bank account details, billing address, and other payment details. (Note: payment information is processed by our secure payment processors, and we do not store complete credit card information on our servers.)
• Identity Verification Information: In some cases, we may collect government-issued identification for verification purposes, particularly for certain international shipments.
• Communications: Information you provide when you contact our customer service, respond to surveys, or communicate with us in any way.

2.2 Information We Collect Automatically

When you visit our Website, use our App, or interact with our emails, we may automatically collect certain information about your device and usage, including:

• Device Information: Information about your computer, mobile device, or other device used to access our Services, including IP address, device type, operating system, browser type, and mobile network information.
• Usage Data: Information about how you use our Website and Services, including browsing actions, search queries, referring/exit pages, date/time stamps, and pages viewed.
• Location Data: With your consent, we may collect precise location data from your mobile device to provide location-based services, such as finding nearby drop-off locations or tracking deliveries.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. See Section 8 for more information.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners, such as payment processors and fraud prevention services
• Marketing and analytics providers
• Social media platforms, if you choose to connect our Services with your social media accounts
• Public databases and verification services

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• To provide the Services you request, including processing shipments, tracking packages, and managing deliveries
• To create and maintain your account
• To process payments and billing
• To verify your identity when required
• To provide customer support and respond to your inquiries
• To improve our Website, App, and Services
• To develop new products, services, features, and functionality

3.2 Communications

• To communicate with you about your account, shipments, or services
• To send transactional emails, such as shipping confirmations and delivery updates
• To send service-related notices and updates
• With your consent, to send marketing communications about our products and services
• To respond to your comments, questions, and requests

3.3 Research and Analytics

• To analyze usage patterns and trends
• To monitor and analyze the effectiveness of our Website, App, and Services
• To conduct research and surveys
• To generate aggregated, non-identifying analytics

3.4 Legal and Security Purposes

• To comply with legal obligations
• To protect the security and integrity of our Website, App, and Services
• To detect, prevent, and address fraud, unauthorized access, and other illegal activities
• To enforce our terms of service and other policies
• To protect our rights, privacy, safety, or property, and/or that of our users or others

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Delivery partners and logistics providers
• Payment processors
• Customer support services
• IT and cloud service providers
• Marketing and advertising partners
• Analytics providers

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Transfers

If TPM Logistics is involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, dissolution, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose information if we believe disclosure is necessary or appropriate to:

• Comply with legal obligations
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of users of our Services or the public
• Protect against legal liability

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure network infrastructure with firewalls and intrusion detection
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements for our staff
• Employee training on data protection and security practices
• Physical security measures at our facilities

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or App. Any transmission of personal information is at your own risk.

6. Prohibited Items and Client Responsibility

TPM Logistics is committed to operating in compliance with all applicable laws and regulations. We prohibit the shipment of illegal, dangerous, or restricted items through our Services.

6.1 Client Representations and Warranties

By using our Services, you represent and warrant that:

• You will not use our Services to ship any items that are prohibited by law or by our Terms of Service
• All information you provide regarding the contents of your shipments is true, complete, and accurate
• You are the rightful owner of the items being shipped or are authorized by the rightful owner to ship the items
• You have complied with all applicable customs, import, export, and other laws and regulations

6.2 Prohibited Items

The following categories of items are strictly prohibited from being shipped through our Services (this list is not exhaustive):

• Illegal drugs, narcotics, and controlled substances
• Counterfeit goods or items that infringe on intellectual property rights
• Firearms, ammunition, weapons, and explosives
• Hazardous materials not properly declared and packaged according to applicable regulations
• Human remains or body parts
• Live animals (with limited exceptions for specific approved shipments)
• Pornographic or obscene materials where prohibited by law
• Cash, currency, and other high-value items not properly declared
• Items prohibited for import/export under applicable laws
• Any other items prohibited by local, national, or international law

6.3 Inspection and Reporting

We reserve the right to:

• Inspect any shipment in accordance with applicable laws
• Refuse, hold, cancel, postpone, or return any shipment containing prohibited items
• Report to and cooperate with law enforcement and regulatory authorities regarding any shipment containing illegal or prohibited items
• Disclose information about you and your shipments to law enforcement or regulatory authorities where we believe in good faith that such disclosure is necessary to comply with legal obligations or to protect our rights, safety, or property

6.4 Client Liability and Indemnification

You acknowledge and agree that:

• TPM Logistics bears no responsibility or liability for the contents of packages shipped through our Services
• You are solely responsible for ensuring that the contents of your shipments comply with all applicable laws and regulations
• You will indemnify, defend, and hold harmless TPM Logistics, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:
• Your violation of any applicable law or regulation
• Your violation of our Terms of Service or this Privacy Policy
• Your shipment of prohibited, illegal, or dangerous items
• Any misrepresentation regarding the contents of your shipments
• Any action taken by TPM Logistics in good faith to comply with applicable laws or regulations

6.5 Cooperation with Authorities

If we discover or have reason to believe that a shipment contains illegal or prohibited items, we may:

• Notify appropriate law enforcement or regulatory authorities
• Provide any information we have collected about you, your account, and your shipments to such authorities
• Cooperate fully with any investigation or proceeding initiated by such authorities

We will not be liable to you or any third party for any damages arising from such actions taken in good faith.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

7.1 Access and Correction

You can access and update much of your personal information through your account settings. You may also contact us to request access to, correction, or deletion of personal information that you have provided to us.

7.2 Data Portability

In certain circumstances, you may have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.

7.3 Objection and Restriction

You may have the right to object to or request restriction of processing of your personal information in certain circumstances.

7.4 Marketing Communications

You can opt out of receiving marketing communications from us by:

• Following the unsubscribe instructions included in each marketing email
• Adjusting your communication preferences in your account settings
• Contacting us using the contact information provided at the end of this Privacy Policy

Please note that even if you opt out of receiving marketing communications, we may still send you service-related communications, such as shipping confirmations and delivery updates.

7.5 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Website.

7.6 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want your online activity tracked. Because there is not yet a common understanding of how to interpret these signals, our Website does not currently respond to "Do Not Track" signals.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our Website. This helps us provide you with a good experience when you browse our Website and also allows us to improve our Website and Services.

8.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance/Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the Website.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting/Advertising Cookies: These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

8.2 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.

9. International Data Transfers

TPM Logistics is based in South Africa, and we operate internationally. When you use our Services, your information may be transferred to, stored, and processed in countries outside your country of residence, including countries that may not have the same data protection laws as your country.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will ensure that transfers of your personal information to countries outside these regions are subject to appropriate safeguards, such as standard contractual clauses approved by the European Commission.

10. Children's Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on our Website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

TPM Logistics
Attn: Privacy Officer
123 Logistics Avenue, Business Park
Johannesburg, South Africa
Email: privacy@tpmlogistics.com
Phone: +27 11 234 5678